Website Builder Hosting Fees

Inclusions

• We provide free online video tutorials and online help step by step tutorials for most commonly asked questions.  
• We provide support via email and phone during normal hours of business in NZ. 
• Email is included with all web hosting plans. 
• Web statistics are included free with all web hosting plans

Exclusions

• Domain renewals are additional to the hosting fees above. 
• Professional design services, setup services, and all other labour. We look forward to helping you, but we charge for our time.
• Training is not provided for free. Limited support and advice is free, but step by step training is not. 
• Support for teaching you about HTML/CSS/CSV and other advanced features is excluded.   
• Excess traffic fees may apply if you exceed your hosting plan.  If you exceed the traffic allowance, then fees apply. It is your responsibility to monitor and plan for your own traffic. We do provide free web statistics and attempt to email a warning message when you get to 80%. If your traffic is a one off spike, we will consider reversing the fee if the amount is significant, and the average of your last 3 months traffic would not exceed your hosting plan. 
• Email services are provided with each hosting plan, but we do not provide email support for the "client side". Our email support is limited to ensuring the "server side" is ok. If you are unable to setup your own email account, we would advise you to hire a local IT technician. We will provide free support to your IT technician.
• Plugins/API/Integrations - if you choose to use certain plugins, there may be associated fees with this.

SSL Hosting Available

• SSL Hosting is provided free on all our premium hosting plans, Business/Advanced and above. There are no SSL certificate fees. 

Charity/Non Profit Hosting Plans

• Most charities / non profits = $110 per year +gst,  equivalent to our standard hosting plan, with increased traffic, products/pages, and bulk emails.
• Read our Terms and Conditions:  Discounted Web Hosting For Charity 

Free Parking / Email Only Hosting Plans

You can park your domain names for free, however, we won't provide an email service. If you require a n email service, please refer to our Email hosting plans. 

URL Redirects / DNS Only Hosting

We charge $35 per year for a simply URL redirect or DNS only hosting plan. This is required if you want to keep your domain with us, but host your email and website elsewhere. If your new web host is able to, you should consider asking for your UDAI and transferring your domain to your new provider instead.

PHP / Wordpress / ASP etc

We encourage all users to use our own website builder CMS, as it is more robust and more stable and more secure than PHP based websites. If you use CMS like WordPress, you need to remember to do your own security updates. If you do want us to host your WordPress/MySQL/PHP website, we are happy to do that. All PHP hosting fees are the same as our standard or business plans, and include free SSL certificate and SSL hosting. Sorry we cannot offer PHP on the basic plans. There are no page/order limits on PHP hosting. PHP hosting limits are based only on traffic, filespace and mailbox requirements. The benefit of our PHP services over other web hosts is we offer low contention for CPU. We host less than 30 PHP websites currently. Our PHP server is based in Sydney, and runs on AWS infrastructure, using our own custom control panel. Domains, Email and Stats are managed via our CMS control panel. You can use phpMyAdmin to administer your database requirements. A mySQL account is provisioned for all our PHP sites automatically, and details to login are provided inside our CMS. You cannot mix and match your website world website with your PHP website, but we will continue to host your website world website while you build your PHP website. All PHP website account status need to be live/paying before you can access our PHP webserver via FTP. Please contact us to enable PHP on your domain. 

Discounts

Discounts for multiple websites.

25% discount for referrals for life!

Discounts for annual hosting plans

Reseller / Franchise / Customised plans available on request. We can rebrand/whitelabel/reprice our service for your needs.

Payment Options

Payments by Visa, Mastercard, American Express, Paypal, PoliPay, cheque and automatic payments or online banking are all acceptable.

First month must be paid in advance. Thereafter you pay on invoice. We send invoices at the end of each calendar month. Therefore a final invoice may apply after you terminate your hosting.

No minimum term contracts.

International and NZ Hosting Locations

Our software is primarily hosted on the most powerful and most popular cloud platform, namely AWS (Amazon Web Services). This allows us to auto provision additional resource during peak loads, so your website won't slow down. 

We have many web servers located in

• NZ 
• Australia
• Europe 
• USA.

We deliver full speed international traffic from all those hosting locations outside NZ. Whereas NZ has capped international speeds. It is best to host your website in Australia, Europe or USA, all of which are on the AWS platform. 

Additional Information

Sorry you cannot use our CMS software with other web hosts.

Web hosting is the fee you must pay to rent space on our high speed servers so that your website will be available to general public even when your computer is switched off. 

Hosting fees do not include Domain Name Registration or Professional Web Design Fees, however, you can use our content management system to build your website for free and you can also use domain names registered elsewhere at no additional cost.